FAQs

A: While it’s not necessary to have an account to shop with us, it can make for a quicker and easier checkout process.

A: If you’ve forgotten your password, don’t worry! Just click on the “Recover Password” link when you’re logging into your account. We’ll send you a link to change your password on your registered email address

A: We currently deliver across India to all metros and major non-metro cities. We have tied up with reliable logistics partners that ensure safe delivery. We try our best to ensure there are no delays in shipment, but in certain cases it may be beyond our control.

A: After you have placed your order, we will send you an email for order confirmation. You can track your placed order via the link provided in the same email.

A: The preparation timelines for each product are mentioned on the website. Our logistics partners are notified once the vendor is ready to dispatch your product. The product is then picked up from the seller and dispatched to the customer location. The standard timeline for delivery post pick-up is 5-7 days. Our operations are live across all days (except Sundays and National Holidays). For any delivery-related issues, you can email us on support@gd.theindithreads.com and we will revert to you within 24 hrs.